Alex Mold
Publisher: Manchester University Press
Published: July 2015
238 pages
ISBN: 978-0-7190-9531-3
Over the last fifty years, British patients have been transformed into
consumers. This book considers how and why the figure of the
patient-consumer was brought into being, paying particular attention to
the role played by patient organisations. Making the patient-consumer
explores the development of patient-consumerism from the 1960s to 2010
in relation to seven key areas. Patient autonomy, representation,
complaint, rights, information, voice and choice were all central to the
making of the patient-consumer. These concepts were used initially by
patient organisations, but by the 1990s the government had taken over as
the main actor shaping ideas about patient-consumerism. This volume is
the first empirical, historical account of a fundamental shift in modern
British health policy and practice. The book will be of use to
historians, public policy analysts and all those attempting to better
understand the nature of contemporary healthcare.
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